Other questions

Hello, Lisa. 

Just to clarify, are you using the QuickBooks Online Windows app? This might be caused by the app's data, which prevents you from accessing the company file and getting the update. I'll share the steps below so you can fix this. 

In this case, you can click the Help menu then select Reset App Data.

Alternatively, you can uninstall and reinstall the Windows app to resolve the error and apply the needed version updates. 

You can get the installer here: https://quickbooks.intuit.com/online/apps/

However, if you're using the browser and need to update a few things in your Online account, you can use an incognito or private window. This rules out any cache-related issues in QuickBooks Online. Shortcut keys: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari (newer versions only): Command + Option + P

From there, log in to your company account. When you're able to do so, go back to the regular browser and clear the cache. This deletes the data that causes the error message. Close all browser processes to successfully clear out the cache storage. 

Alternatively, you can use another supported browser instead of clearing the cache.

After successfully logging in, you can check out our articles if you need help managing your business. Browse them in our QuickBooks Online articles list.  

Please let me know if you have questions doing a certain task in the program. You can visit this thread again and add the details of the issue in your reply. I'll get back to you to help you out.