Hello, AL13.
Thank you for the additional explanation of your issue. Let's make sure you've added the deposit to the correct bank account and also check the date in the Make Deposit window to make sure you used the correct date and not some date later.
If the date and account are both correct. You may want to consider rebuilding and verifying your data in case there's any damage. The Verify Data utility identifies any potential data damage issues, while the Rebuild Data utility repairs data in your company file.
If the program is in multi-user mode, you need to change to single user mode (Go to File -> Switch to Single User Mode). It is very important that you have to create a backup copy of your company file before running Verify and Rebuild Data.
Verify Data:
- Press the File menu.
- Choose Utilities from the drop-down option.
- Select Verify Data.
- Tap Ok to continue.
Note: If the verify process is successful, you are done. In case it fails due to some problem, QuickBooks will notify you to run Rebuild data.
Rebuild Data:
- Click the File tab at the top.
- Select Utilities from the drop-down option.
- Choose Rebuild Data.
- Click Ok on Rebuild has completed.
As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools.
Feel free to let me know if you have other questions about recording your payments. I'm always here to help. Have a great day!
