john-pero
Community Champion

Other questions

Recording the deposit as a liability, essentially a loan from your customer, does not include it in "sales" any more than obtaining an operating loan from a bank is a sale.

 

Yes, in order for your customer to pay through QB you issue an invoice. But this invoice should only reflect the liability account and nothing more. Once you invoice again for actual service you create a credit memo to apply the in hand deposit to the sale