This is the THIRD TIME I AM ASKING THESE QUESTIONS because all of your responses so far HAVE NOT ANSWERED BY QUESTIONS.
PLEASE DO NOT LET ANYONE BUT A SUPERVISOR ANSWER THIS. And ONLY answer after actually reading all of the questions and replying thoughtfully. I expect more from Intuit and Quickbooks than the sub-par, extremely poor, non-answer responses I have received so far.
Honestly, I feel like I am talking to a wall here. YOU DID NOT ADDRESS ANY OF THE POINTS I BROUGHT UP IN MY LAST TWO MESSAGES.
It's as though you see the word "sales receipt" and "not paid" and you automatically paste in your canned "use an invoice" response. Well, I CAN'T GO BACK IN TIME TO USE AN INVOICE FOR A FAILED PAYMENT ON A SALES RECEIPT!!!
Does that not compute for any of you there at Intuit?
There is NO OTHER WAY to run automatic payments in Quickbooks Online besides a memorized, recurring Sales Receipt. Invoices do not get paid automatically. CORRECT?
HERE ARE MY QUESTIONS and your previous non-answers. Please read carefully.
- When will Quickbooks fix this VERY OBVIOUS BUG?
You wrote: Sales receipt is automatically marked as Paid since this is considered as an actual sale in QuickBooks Online.
WHW: THIS IS NOT AN ANSWER TO MY QUESTION. There NEEDS TO BE A WAY to indicate that a payment on a sales receipt failed. And there needs to be a way to FIX THIS when it happens. When will this be fixed? - How can we generate a report of all Sales Receipts that show as PAID but are actually NOT PAID? - You wrote: This kind of report is unavailable.
WHW: FINE. There's no report called "Failed Payments for Sales Receipts". But using your "expert" knowledge of Quickbooks, can you think of one or two reports that we could use to get the information someone -- ANYONE -- would need in order to figure out that there are unpaid sales reports? - How can I apply a payment to a Sales Receipt that shows as paid but is not actually paid? -
You Wrote: You may consider using an Invoice transaction for recurring sales that is not an actual sale.
WHW: These ARE ACTUAL SALES!!!! And I cannot go back in time to turn my Sales Receipt into an Invoice. Given your non-answer, WHAT DO YOU SUGGEST I DO?
A) Never collect from my client, leaving us unpaid for the services we provided
B) Take their money, but leave my bookkeeping forever out of balance?
C) Shut down my company?
I would rather it be none of those, but that is what you are suggesting. Could you please instead do this:
D) Some other method that allows me to properly accept their payment, account for it properly, and balance my books? I would be OK if this solution involved voiding or deleting transactions, accepting a payment from the client, recreating transactions in some other way or format...or any other solution that is GAAP.
Please DO NOT REPLY UNLESS YOU ARE A SUPERVISOR OR MANAGER WITH AN ACTUAL ANSWER.
Thank you.
-Mark
