Hey there, gma18.
Thanks for stopping by the Community, after looking at your screen shot, it looks like you need to click on the red SP4 and edit that information for it to allow the item to be entered. However, without being able to look into your specific account I can't verify that that is the problem, for this reason I would recommend reaching out to our support team for assistance, they can guide you through the process and help you fix exactly what's wrong by seeing the cause first hand with their handy screen share tool. To reach them, follow these steps:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk and then choose a way to connect.
Phone support may be limited due to volume.
I'm also attaching a helpful article for you to check out about adding, editing and deleting items in QuickBooks.
If there's anything else I can help with, feel free to post here anytime. Thank you and have a lovely day.
