Other questions

I appreciate your time resolving the issue from your end, superjtrdr.

I also did some research, but didn't see any ongoing investigations about transactions not downloading from Charter Bank into QuickBooks Online.

If you haven't tried disconnecting and reconnecting the bank account, let's do that to see if you can get the transactions downloaded. 

To disconnect, here's how:

1. Go to the Banking menu or Transactions > Banking.
2. Select the tile for the Charter Bank and click the pencil icon.
3. Press the Edit account info button.
4. Put a check mark on the Disconnect this account on save box. Note: If QuickBooks is downloading new transactions, you won't see this option. Wait a few minutes for the update to finish and try again.
5. Hit Save and Close.

Please see this sample screenshot:

I've got this article for more details: Disconnect or delete accounts connected to online banking.

Once done, connect the account again by following these steps:

1. On the left panel, click Banking or Transactions > Banking.
2. Click the Add account or Link account and search for your bank. 
3. Select Continue. Enter the username and password you use for your bank's website in the window.
4. Follow the onscreen instructions to connect.

You can read this article for the detailed steps: Connect bank and credit card accounts to QuickBooks Online.

Finally, check if you have the transactions downloaded.

If you're getting the same result, I'd recommend reaching out to our Customer Care Team. They can review your account and investigate what's causing the transaction to be stuck.

Here are the steps:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again. 
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Get a call.

Please let me know if you have any additional questions about banking in QuickBooks Online. I'd be glad to answer them.