Hi there, @SarahElliott.
Thank you for taking the time to post in the Community. Let me share some updates about the error code when connecting to your Union Bank account.
The investigation is still open. At this moment, we aren't able to provide a specific timeframe for the complete fix. Rest assured, the engineers are doing their best to resolve and prevent this from happening again.
I recommend contacting our QuickBooks Online Support Team so they can add you to our list of affected users. This way, you can receive live email updates about this issue.
To contact them, please follow the steps below:
- Go to the Help icon at the top.
- Click the Contact Us link.
- This will open another window where you can enter the issue/topic.
- Once done, click on the Let’s talk button to view the support information.
- Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.
As always, if you need tips and related articles in managing your account, you can check out our QuickBooks Community help website.
Drop me a comment below if you have any other questions. I'll be happy to help you some more.
