Other questions
Hello, janathom.
I also expect support whenever there's an issue that affects my productivity. That said, I have some update on the master admin issue, and how we can work around it.
I looked into our system again and our engineers are still working on the issue. However, they did come up with a workaround so you can access the company file. You can add a new standard user with all access or another company admin as a temporary fix.
You can also let an existing Standard user (with all access) log in to the company file and reconcile the bank.
Here's how:
- Log in to your QuickBooks Online company with a credential that can add or edit users.
- Go to the Gear icon, then choose Manage users.
- Click the Add user button.
- Choose either Standard user (make sure to choose All so you can reconcile the bank) or Company admin.
- Hit Next.
- Enter the email and other information for the invitation.
Regarding the automated emails you received, are those from the notifications about the reason of your contact? If so, you'll want to chat with us instead and follow up with the issue.
If you haven't done it yet, you can let the chat agent add your company to list of affected users. You'll receive an email update regarding the issue.
Click this for the direct chat link. Provide this reference number to the agent: INV-51953.
When our engineers have fixed the issue, you can delete the temporary user you've created if necessary.
Need help reconciling your bank account? Please check this article for a guide: Reconcile an account in QuickBooks Online.
I can address any other concerns you might have regarding QuickBooks Online. Post them here and I'll be there for you.
