Other questions

Hello chrisseawright,

Our engineers are looking into this to identify what's causing this behavior. If you haven't contacted our support team,  you can follow the steps below to add your company details as one of the affected users. With that, you'll be notified about the status of the investigation.

To contact them, you can follow the steps provided in this thread or go through with the same steps below:

1. Go to the Help menu once you open QuickBooks.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. Select the Contact us button. 
4. Enter a short description of your concern in the Tell us more about your question box. 
5. Hit Search. Select Start a message.
   
    

Comment below if you have other questions. Stay safe.