This is not the kind of service we want you to experience, lhuem. However, as per checking in the system, the investigation is still in progress. Rest assured, our engineering team is working delightedly to fix this error permanently.
Furthermore, while there isn’t a fix yet, you can contact our Customer support team. This way you’ll be added as one of the affected users. Any available information regarding the investigation (INV-51798) will be sent out via email. Before diving in, you may want to check out our support hours and reach us at a time available for you.
Here's how to connect to our live support agent:
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Enter your concern.
- Tap Contact us.
- Choose either:
- Post a question
- Message an agent
- Get a callback
I also recommend checking out this article for further steps to try: Get help if you encounter bank error or can't download transactions in QuickBooks Online.
We appreciate your patience while we work hard to fix this issue. I'll also keep you in the loop by updating this thread as soon as details from the engineers are available. If you have any other concerns or questions, please drop a comment below. Have a great day!
