Other questions

Hi there, Tee70.

Thank you for bringing this matter to our attention and for spreading awareness about this. I'll provide information about the negative amount of your payroll tax. Then share steps to contact our QuickBooks Online Support to ensure that you call the right person from Intuit.

When there's an overpayment, it can cause a negative amount to appear in the payroll tax folder. With this, I'd suggest running the Payroll Tax Liabilities report to check if the deductions and payments made in your payroll are correct.

Here's how:

1. Click Reports at the left panel.
2. Type Payroll liabilities in the search icon.
3. Filter the date range and work location.
4. Hit Run report.

Then, you'll need to go to the Help icon from your QuickBooks account. From there, you can get in touch with our support. They have the tools to pull your account to investigate the cause of the issue. Please note that contacting our support for any customer support issues doesn't have charges.

Here's how:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.

7. Select how you want to contact them and fill in the information.

Additionally, if you receive an email message about the suspicious charges and you believe is not from Intuit, you can report this to our Intuit Security team.

Here's how:

1. Go to this link: https://security.intuit.com/.
2. Click Contact Us.
3. Look for Report a fake email (or phishing email) and click on it.

Please refer to this article to see a list of different payroll reports that are available in QuickBooks Online Payroll: Run payroll reports.

You're always welcome to post in the Community anytime you have other concerns or questions. We'll be here to assist you anytime.