I'm here to help ensure you're able to open your company file, amykanimal.
Let's figure out if your company file or QuickBooks program itself is causing the issue.
- Open the Windows Start menu.
- Type “File Explorer” into the search and open File Explorer.
- Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.
- Hold down CTRL on your keyboard and double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.
After QuickBooks opens, open your company file. If you can't, try a second test. Open QuickBooks but don't open your company file. Instead, select Open a sample file.
If QuickBooks or the sample file don't open, or you see an error, the program is causing the issue. It's probably not your company file. Here's how to fix QuickBooks if it doesn’t open.
Also, you need to check if your computer meets the system requirements needed to run QuickBooks Desktop 2021. This is to know ensure compatibility with the program.
If the same issue persists, you can message our Support Team outside of QuickBooks.
Let me know how the chat goes by commenting below. I'll be around until you're able to open your company file.
