I resorted every list possible from the master list, account list, and everything else I could find. No change. Tech support could not help me either unless I subscribe to the $299/year service. So already paying hundreds of dollars for QB doesn't count and you have to pay extra for them to help you fix a problem with their software. They wouldn't even look up and see if others had this problem and how they fixed it. Pretty incredible.
BUT, here's the work around I found:
Run the A/R Aging Detail report instead. It sorts just fine and you can filter it by specific customers if you want.
