Hi there, @MrTom4.
I want to make sure you'll be assisted throughout the process of updating your company file. With that being said, I recommend contacting our Quickbooks Desktop for Mac Support Team. They can further check on your company file and they can also stay with you on the process to make that everything is successful.
Here's how to contact our support team:
- Open QuickBooks, then go to Help.
- Select QuickBooks Desktop Help, then click Contact Us.
- Enter a brief description of your issue, then select Let's talk and then choose a way to connect.
Also, check our support hours and contact us at your most convenient time.
Let me know if I can be an additional help. Have a good day!
