I do understand that they are two different things, I guess I'm just not asking the right questions.
There are negative balances and overdue invoices both in my A/R. When I try to correct a negative balance by creating an invoice to absorb it, I get a message that there are no available credits, and no previously applied credits or refunds to edit.
When I go to the overdue invoices to write them off by creating a credit memo for an item associated with my bad debt account, I get a message that the customer has no open invoices. So somewhere something is off, but I don't know how to pinpoint what is going on, or how to fix it. Does that better explain my situation?
