Hello @LindaKP1023,
I appreciate you for getting back to us here in the Community. I've read all the details above regarding your password information in File Manager Password Vault.
I can see how the upgrade affects how your stored information in the system. Allow me to share additional troubleshooting steps to fix the issue.
Please try creating a new Windows user with administrator rights. This way, we'll be able to check if you don't have to enter the password every time you access the password vault.
Here's how:
- Create a new Windows user with Admin rights.
- Right-click the Windows Start button and select Command Prompt (Admin).
- If you get a User Account Control window that asks for permission, select Yes.
- On the command prompt, type net user administrator /active:yes.
- Wait for the confirmation that the command was successful, then log out.
- The login screen will now show the Administrator account.
Our support will need to take over and perform the necessary actions to get you back on track. Let me walk you through how:
- Go to the Help menu of the company file, then select QuickBooks Desktop Help.
- Hit the Contact us link.
- Click Search for something else.
- Enter Change payment method, then tap Search.
- Click on Start a Message.
Additionally, I've attached an article for some tips to get familiar with the features available in QuickBooks: QBDT Self-Help.
Keep us posted if you have further questions. We'll be right here to help.
