Allow me to chime in and share some info on how backup works in QuickBooks, @rltidd27.
QuickBooks Desktop does not delete saved files or back up files, this is to ensure that you can still open them in the future. To remove the copies, you'll need to manually delete them. Take note that you will no longer recover them once removed.
If you're using Intuit Data Protect to create a backup copy, you'll need to make sure that IDP is up to date. Here's how:
- Right-click the Data Protect icon at the bottom right of the screen.
- Press Ctrl + R.
- Select Delete after the computation of the size.
- Click Yes to confirm and then hit Ok to finish.
Here's the article that will give you more info about the process: Free up space in Intuit Data Protect.
If not, let's run the repair tool to fix the issue:
- Back up your company file if you haven't already.
- Restart your computer.
- Go to the Windows Start menu and then select Control Panel.
- Press Programs and Features and then Uninstall a Program.
- Choose QuickBooks from the list of programs and then Uninstall/change.
- Tap Continue or Next.
- Hit Repair and then Next.
- Click Finish once done.
- Then, update your QuickBooks to the latest release.
If issue the persists after the troubleshooting steps above, I suggest reaching out to our Technical support team. They use specific tools to do a screen share so they can further investigate what causes the odd behavior of the software.
Please let me know if there's anything else I can help you with managing your backup files in QuickBooks Desktop. I'm always around here in the Intuit Community whenever you need help.
