Hello there, @LindaKP1023.
I understand that this issue is taking your time instead of focusing on your business. Go to your file manager and from there try opening the file. If you still get the same result, I suggest contacting our QuickBooks Desktop Support Team. They have the tools to further investigate the issue and they can also guide you with the process.
Here's how to contact Our Support Team:
- Open QuickBooks, then go to Help.
- Select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk and then choose a way to connect.
Let me know if there's anything else I can add to help you. Take care and stay safe.
