Hi there, Wangni Lee.
I'm happy to help you out this afternoon, it sounds like you'll need to set yourself as the master admin on your account so you can access and see all your files to do so, follow these steps:
- Choose Company > Set up Users and Passwords > Set Up Users.
- Decide who the administrator will be. Choose someone who is usually available in your office.
- Choose Company > Set up Users and Passwords > Set Up Users.
- In the User List window, select Admin and click Edit User.
Enter the name of the person who will be the administrator.
- Click the Challenge Question drop-down arrow, select a question, and then enter an answer in the Challenge Answer field.
- Click Next > Finish.
If you still want to reach out to support for help, follow the steps in this article and you'll be connected with a live agent in no time.
If you need any other help, feel free to post here anytime. Thank you and have a nice afternoon.
