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QuickBooks Workforce Manage Cloud Services Repair

If you are having similar issues to what my company was having when we tried to manage our payroll cloud services which included employees having issues accessing their view paycheck accounts or inviting new employees than the steps we learned may help you. 

Like many we were using a site “View My Paycheck”, since then it now redirects you to “Workforce” related website urls. This is where we believe the root of the issue begins. Intuit claims they sent out a message about this change October 2018 which they may have, may not but whatever the case my theory is when the account was migrated to the Workforce the Intuit ID record on their server side does not match the ID that is signed on our side (the desktop side).

Before you begin make sure you have local access to your company file, if you are using remote desktop you will be fine as long as you have direct access to the company files located on the computer. 

1 . Login to your company file as Admin and set it to single user mode.

I would suggest you close any other non essential windows inside of QuickBooks, the goal here is just to have company file open and set to the Home Screen. If you don’t understand the term Home Screen search for “QuickBooks Desktop Home Screen” and view images and you see what I am referring too. 

2. Press on F2 or CTRL+1 on your keyboard to open up the product information window. You should see Company Realm ID in the upper right hand side. This should be different for everyone since it is referring to “your” company. Take note that it is properly displaying your company information. 

3 . After confirming your Company Realm ID, close the window. Go to the Help Menu, next click on “Reset Intuit ID Settings”, click on Yes then OK. 

Now click back on F2 or CTRL+1 on your keyboard to open up the product information window again. 

The Company Realm should now display NULL. If it displays Null then you can move onto the next step, if not I will provide instructions below on how to manually reset the your ID. 

4. Now we need to setup the new Admin for WorkForce. Go to the COMPANY menu, select MY COMPANY, click on the SIGN IN link on the top right corner of the page above the “Manage My Account” radio button. 

5. Sign in using your registered Intuit username and password. 

6. Now you should be able to go back to your Manage My Cloud Services. Go to the Employees menu, select Manage My Cloud Services. Under QuickBooks Workforce then select Invite Employees and sign in using the same username and password that you used earlier in these steps. THIS IS A KEY STEP - THEY MUST MATCH. 

Your employee list should now appear, select your employee and add their email address.

Hopefully this helps many of you that are in a similar situation.

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These are the instructions for resetting your ID within the Desktop Software incase the Help menu option did not work. (Thank you to JaneD for providing this information) As a warning you are directly modifying your QuickBooks file so I take no responsibility. Perform a Backup within QuickBooks and in addition I suggest backing up the actual company file on the local hard drive. 

Open your company file as Admin and set to single user mode.

Press F2 then F3 keys on your keyboard

Go to the Open File tab and look for QBW.INI.

Highlight QBW.INI and click on Open File.

Add the following configuration below the “ACCNTCENTERLINKS=“: 

[SYNC_SETTINGS]

CLEARSYNC=‘Y'

Save the file and close.

Then, reset the Intuit ID settings in QuickBooks:

From the Help menu, choose Reset Intuit ID Settings.

Type in YES to confirm and click on OK.

Click OK to close the Reset Intuit ID Settings confirmation window.

Now, open the QBW.INI file again by following the steps above and remove the configuration added.

Now that you have manually reset the ID you need to proceed with the rest of the steps above in setting up the Admin for Workforce. Proceed to Step 4.