Other questions
I've got a bunch of solutions to ensure you can open your company files, @ruchjoanm.
The first thing you'll need to do is to make sure that your QuickBooks Desktop (QBDT) is updated to the latest release. This way, you'll have the recent features and fixes.
Second, you'll need to check their file types. Select the files with the .qbw extension at the end of their filenames. This is because you can't open other file formats, like backups (QBB) and portable (QBM) copies.
If they meet all the requisites and you're still unable to open them, let's identify if your company files or QuickBooks program itself is causing the issue. Here's how:
- Open the Windows Start menu, and type “File Explorer” into the search bar, and then open File Explorer.
- Look for the QuickBooks.exe file. It’s usually in your QuickBooks folder.
- Hold down CTRL on your keyboard and then double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.
Then, open your company files again. If you can't, try a sample file through the Open a sample file drop-down. Remember that you'll have to open QBDT but not the company files.
If QuickBooks or the sample file don't open, or you get an error, the program is causing the issue. To help fix this, you can run the QuickBooks Tool Hub. Please browse through this article for the detailed steps: How to fix QuickBooks if it doesn’t open.
However, if the sample file opens normally, move on to Step 4. For more details, please refer to this resource: What to do if you can't open your company file. If you got the same outcome, proceed with the remaining steps outlined in the article above.
Also, for good practice, you can create a backup copy of your files. You may do this either manually or through the automatic process. This way, you can restore them anytime and prevent data loss in the future.
Feel free to get back to me if you have more questions, or if the issue persists. I'll be looking forward to your reply. Have a good one.
