Hi there, @marta58.
Let's perform some steps to fix the issue when installing the new desktop version. Please follow the steps below on how to do it.
Step 1: Download the QuickBooks Tool Hub. This hub contains the different tools used to fix common issues within the software.
To do this, here's how:
- Close QuickBooks Desktop.
- Download the QuickBooks Tool Hub.
- Save the file to your Desktop, then double-click the file to open it. The file will be named QuickBooksToolHub.exe.
- Follow the on-screen steps to install and agree to the terms and conditions.
- When it's finished installing, click the Windows Start Menu and do a search for QuickBooks Tool Hub and open it.
Step 2: Use the QuickBooks Install Diagnostic Tool.
Step 3: Update Windows.
Step 4: Manually fix Windows components.
Step 5: Use Selective Startup to install QuickBooks Desktop.
For detailed process on the steps I've provided above, check this article: Fix QuickBooks Desktop install errors.
If none of these troubleshooting steps worked for you, I suggest contacting our Technical Support Team. This way, they can review and further assist you with this matter.
To reach the support team, follow these steps:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- We’ll provide you a few support options. Select which one is best for you.
Check our support hours and contact us.
Moreover, you can visit this article to know more on how to upgrade to a newer version QuickBooks Desktop: Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.
You can keep in touch with me if you have any follow-up questions. I'll be here to help.
