Greetings, @kperry.
I hope your day is going well so far. To properly assist you with this issue, can you be more specific about the problem? (Examples: the form you're using, giving additional screenshots, etc.) Once I've received this information I'll be able to determine the best solution for your business.
In the meantime, here are a few articles that may be able to help you out:
I want to make sure that you're able to get this resolved as soon as possible. I'll be waiting for your response.
