Hi there, @MLeandro.
We have an investigation currently in place concerning an unexpected error when importing items list from excel. Our product engineers are now prioritizing this so you can get back to your business as soon as possible.
If you haven't reached out to our customer support yet, I recommend giving them a call. This way, they can add your account details to the list of affected users. This will also help them in notifying once the issue is fixed.
Here's how you can reach out to them:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.
Please check out our support hours to ensure that we address your concerns on time.
In the meantime, it would be best to use the standard method of importing item list to QuickBooks. This way, you can update your items price list while waiting for the issue to be resolved.
Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.
