Thanks for joining this thread and sharing your concern with us, @Tina3R.
It could be that there an issue with your company file that's causing the issue. Let's update your QuickBooks for Mac 2020 to its latest release. Performing this step can fix common QuickBooks errors. Here's how:
- From the QuickBooks▼ drop-down menu, select Check for QuickBooks Updates.
- If a newer version is available, click Install Update.
- When prompted, select Install and Relaunch.
- When the update is complete, QuickBooks for Mac automatically opens.
In addition, you can update QuickBooks Server for Mac and see if fixes the issue.
- Go to Quickbooks [year] Server next to the Apple logo.
- Click Check for Quickbooks Server updates.
- Select Install Update and click Install and Relaunch.
However, if you're still getting the same problem, I recommend reaching out to our phone support. They have the special tools to help conduct a deeper investigation of what's causing this behavior. Simply follow the steps provided above so you can reach out to them.
Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.
Please check out our support hours to ensure that we address your concerns on time.
I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.
