Thanks for joining us here, Queenie76.
Have you tried following the steps provided by me colleague in the first reply? You can also follow these steps below to unlock the company file:
- Open your Documents directory and make sure that your company file is saved in there.
- Select the company fill, click File, and then click Get Info.
- Make sure the Locked checkbox is unchecked.
- At the bottom of the Get info window, make sure your user name has permission to read and write the file.
Once done, try to open the company file once again. I would also recommend reaching out to our Technical Support Team in case you're still getting the same error message. Here's how to reach out to them:
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Mac Desktop.
- Click Company File.
- Scroll-down a little bit and click Start a Message.
I'd also like to inform you that due to the ongoing pandemic, we have a limited staffing to technical support. They're only open in from Monday to Friday, in between 6 AM to 6 PM Pacific Time.
Please keep me posted if you need more help with this. The Community is always here to guide you.
