Hello there, @bhi.
Since you have already performed the steps provided above and having a problem. I suggest contacting our QuickBooks Support Team, they have the tools to pull your account in a secure environment. To assist you in updating your product number.
Here's how to reach them:
- Press F1 to open the Help window.
- From the search icon, type Contact Support.
- Click Contact us at the bottom part.
- Give a brief description of your issue about the activation of the license and click the Search button.
- You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.
- Message an Agent – Allows you to chat directly with a support agent.
- Talk to a Specialist – Arranges a callback from a support agent.
Please check the articles below on how you can update your QuickBooks license and product info and how to fix errors when adding your activation code in QuickBooks Desktop.
Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help.
