Thanks for joining the thread, @epguru.
To make sure that you can use your scanner with QuickBooks Desktop. We can check if everything is set up properly. If you are scanning documents for the first time, you need to set up the QuickBooks Scan Manager for QuickBooks Attached Documents. Also, make sure that you're using a TWAIN-compliant scanner to work with QuickBooks.
Here's how:
- From the left side menu, select Docs to bring up the Doc Center.
- Select Scan and then click New.
- Edit the name of your profile, then select Continue.
- Adjust the profile settings as necessary and then click Save.
- Highlight your profile, then click Select.
- In the Select Scanner window, choose Scanner Setup Wizard.
- Choose the appropriate mode.
- Check the Perform Tests box, then click Next.
- Select the tests you want to run, and then click Next twice to start testing your Scanner.
- You should see the test page you scanned in place of “Your scanner document here.” Check the Repeat this test to check all modes box.
- Click Next to continue testing in other available modes.
However, if the same thing happens, I recommend changing user account settings in Windows, repair QuickBooks, and then try scanning again.
In case you have any other QuickBooks concerns in the future, you may check our self-help articles: Help articles for QuickBooks Desktop.
Feel free to drop a comment below if you have other questions. I'll be right here to help you out. Have a great day!
