RenjolynC
QuickBooks Team

Other questions

Hello, ConundrumITTeam.

 

You'll want to try the suggestion provided by Fiat Lux - ASIA. I've got this article for the instructions: Create or restore QuickBooks Desktop company file.

 

If you're still unable to open QuickBooks Desktop, it's possible that your company file is damaged. We have a few solutions that you can try here: QuickBooks Desktop doesn't start or won't open.

 

Otherwise, reach out to our Customer Care Team via call or chat. We will investigate the issue further. Before doing so, please check out our support hours here. Then, follow these steps:

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

Please let me know how it goes. I'll be around to help you some more. Take care.