This is the most worthless advice. It doesn't even address the issue - much like QB tech support. I am having the same problem and was told I would have to pay for support which I did sat on hold for 30 mins was hung up on once and then got back on tech support for another 2 hours to be told they couldn't help and would call me back tomorrow. No call back - hands down the worst customer service I have ever received from a company.
