Other questions

Thanks for joining this thread, @ABCA. 

I appreciate you for performing the steps mentioned on this page. The investigation stated by my colleague was already resolved.

Since you still encountered this problem, I recommend contacting our Technical Support team to check it further. They can determine the root cause of the issue. And have the ability to dig and review some information that can fix your dilemma. If needed, they can open a new ticket and ensure as well you’ll be added to the list of affected users. 

You can follow these steps to reach them:

1. Select the Help menu.
2. Choose QuickBooks Desktop Help (F1).
3. Click Contact Us.

For any QuickBooks query, you can always visit our help articles to get some tips and information on how to manage and organize your account efficiently.

Thanks for your patience. In case you encounter any problem in the future, don’t hesitate to visit us again. We’re always here ready to help.