I am using QuickBooks Pro 2020 for Desktop on a Surface Pro X. Although at first when installed the program worked great. Then after 20-30 minutes QB would freeze and the only thing to do was to go to Task Manager and stop the program. This happened continually and all the questions and answers in these forums AND calling QB support did NOT fix the problem.
I then called my IT company we use from time to time (most IT work we handle ourselves, but there are times when we need outside assistance). The IT person set up a remote session and got into my computer, checked the install and it was fine. There was an issue with Office 365 but my IT guy fixed it. However, the fix did NOT fix the "freezing" of the QB software.
The IT person realized the issue was something to do with ARM, 32 and 64 Bit software. QuickBooks is on a 32 Bit, so that was ok and it installed correctly. HOWEVER, with an ARM based processor (and I will not even begin to explain what the heck it is - an IT person knows what it is) - anyway, with this ARM situation and QB 2020 and Surface Pro X, it is WISE to get an experienced IT person involved, for he then knew the fix, which was to set up (or install, I am not sure) an X86 emulator. Understand that an x86 emulator, ARM chips can run 32-bit apps, but not all 64-bit versions. The Surface Pro X can natively run 64-bit apps but only those that have been ported to ARM64, an evolution of ARM that supports 64-bit processing.
It is beyond confusing to me. I am well-versed in tax law and accounting FASB rules and regs...but when it comes to IT I must rely on an experienced IT person for issues such as this.
I am posting this for there is so much FALSE information about the Surface Pro X and QuickBooks 2020 for desktop. With the right IT person, set up that emulator and the desktop software works beautifully.
I have a fantastic IT company I use and I would love to give their name a shout out here, but I am not sure if that is allowed. Should anyone need assistance please drop me an email and I can give you the company's name and telephone number. They are located in Woodstock, GA but service remote customers as well.
My contact is [email address removed]
