ShiellaGraceA
QuickBooks Team
QuickBooks Team
‎May 22, 2020 10:07 AM

Other questions

Hello @nhm_shb,

 

You can uninstall your database server manager, rename the installation folder, and then reinstall the server manager again. Let me walk you through the process.

 

  1. On your keyboard, press the Windows key + R.
  2. Tyoe appwiz.cpl in the Run dialog box and then OK.
  3. Select the QuickBooks Database Server Manager. Then, Uninstall/Change.

Next, rename the installation folder by following these steps.

 

  1. Go to your installation folder location (Example: C:\Program Files\Common Files\Intuit).
  2. Press Windows key + R on your keyboard.
  3. Copy and paste the location of the folder, then Enter.
  4. Right-click the folder, and choose Rename. Rename the folder to .OLD.

Once done, reinstall QuickBooks Database Server Manager. Here's how:

 

  1. Close all open programs on your server computer, including QuickBooks.
  2. Open the installed file Setup_QuickBooks.exe. Then, follow the onscreen instructions. If you need to find your product or license numbers, here's how to find them.
  3. Select Custom or Network Options when asks to choose an install type. Then, Next. 
  4. Choose the best option for your network setup and then select Next. Both the options install the Database Server Manager. If QuickBooks Desktop is already installed on your server computer, this won’t overwrite any existing company data.
    1. If you want Database Server Manager and QuickBooks Desktop on your server computer, select I'll be using QuickBooks Desktop on this computer, AND I'll be storing... We strongly recommend this option.
    2. If you only want Database Server Manager on your server computer, select I will NOT be using QuickBooks Desktop...
  5. Click Install.

With these steps, you'll be able to keep your data server back up and running. You might also want to check your firewall and antivirus permissions to make sure you give your server manager permission to run on your server computer. 

 

We also have a guide on resolving network issues that I'm sure you'll find helpful. Here are the links:

 

I'll be on the look out of your reply if you have other questions or concerns. Please don't hesitate to swing by. Thanks for coming in, I wish you a wonderful day ahead.

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