bottojr
Level 3

QB printing issues - XPS and print to pdf corruption - any suggestions?

Quickbooks and Microsoft print services for the XPS Document Writer and Microsoft Print to PDF tool are all corrupt on two servers we have - Windows Server 2016.  These print objects are what QB uses to print and we are unable to print from QB - on launch QB states we are missing printing components. I took the following actions thus far: 1. Ran the QB File and Print doctor - unable to fix or re-add those devices - "Element not found" or "Invalid handle" error messages 2. Rebooted the servers - same issue 3. Updated Quickbooks with all available updates - same issue 4. Uninstalled and reinstalled the driver files from Microsoft for those print services via powershell commands and re-ran QB file doctor - same issue 5. Checked all Windows updates applied across all servers - they are an exact match between the one working server running Quickbooks and the two that are not working with QB printing 6. Ran a system file check and system restore DISM scan on both servers - no issues found 7. Attempted to install the known good drivers from the working server to the other two servers - same issue. 8. Attempted to manually re-add XPS Document Writer and Microsoft Print to PDF via manual add printer (in Control Panel and via PowerShell).  Same error messages - Invalid Handle / Element not found I am almost to the point of wiping out these servers / restoring from backup - but I don't like doing that and not finding out what is causing us the grief because what if the issue returns. I feel like I've exhausted QB and Microsoft support forums, but does anyone in the community have any suggestions? Thanks!