Let's work together to get this sorted out, @GenTent.
One possible cause of this issue is that the pdf reader is damage. Several users were able to fix it by running the pdf repair tool. I'd be glad to guide you with the steps.
To start, you'll need to install the QuickBooks Tool hub. This tool will help you to look after common errors in QuickBooks such as company file damage, and program problems.
Here's how:
- Download the QuickBooks Tool Hub file.
- Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
- Accept the license agreement and hit on Install.
- Click Finish.
From there, let's run the QuickBooks PDF & Print Repair Tool.
Here's how:
- In the QuickBooks Tool Hub, select the Programs Problems tab.
- Select QuickBooks PDF & Print Repair Tool.
- Then, try to print your report again.
If you get the same result, you may reset your temp folder permissions. For more details, check this article and go to Solution 2: Troubleshoot PDF and Print problems with QuickBooks Desktop.
Before doing these steps, please make sure your QuickBooks release version is updated.
I also encourage you to reach out to our Customer Care Team to add your account to the list of affected users with regards to sending emails to Outlook. This way, you will get notified of any updates on the progress of the investigation via email.
Here's how to get in touch with a specialist:
- Go to Help.
- Click on Contact us.
- Enter your questions or concerns and click on Let's talk.
- Choose either Start a chat or Get a callback.
In case you need tips and related articles in the future, visit our QuickBooks Community help website.
You can keep us updated after trying these steps. Just leave a comment and we'll answer you as soon as we can.
