Hi there, platinum-system.
I can see that you've been informed about the investigation that customers are facing an issue of sending emails to Outlook. We also want this investigation to be fixed, and our engineers are now doing their best to sort it out as soon as we can.
For now, I cannot tell the specific date as to when this issue will be resolved. Rest assured, our team are now prioritizing this matter to find out the reason why you're experiencing this kind of behavior.
Our team created a list to track all affected users of the investigation. That's the reason why we need to give a short call so they can ask your account details and add you to the list. We'll be sending an email notification as soon as the issue is resolved.
Please consider following the steps provided by my colleague above to get in touch with one of our specialists. For their work schedule, you can visit here.
Alternatively, you may consider setting up your secure webmail to work with QuickBooks. For more tips and details, you can check out this article: Connect your email to QuickBooks Desktop.
If you have any concerns, please leave them below. I'll be around with the Community people to give you the right information as well as helping you figure out your questions. Stay safe.
