I appreciate the details that you give, @bbatesda.
Allow me to provide some instructions on how you can get rid of the custom template that's showing up on the list.
You can completely delete the template so you can get rid of the customization that you made. This way, you'll be able to create a new customized template that contains right details if necessary.
To do that:
- Tick on List at the top menu bar.
- Press on Templates.
- Choose the template that contains the customization and right-click on it.
- Select on Delete Template.
To guide you on how to utilize and customize the sales forms in QuickBooks Desktop, please check out this link: Create a custom template.
If you're unable to delete the template, i recommend rebuilding and verifying your data. This fixes data-related issues on your company file which can be the reason behind this hurdle. To do that, please follow the steps found in this link: Verify and Rebuild Data in QuickBooks Desktop.
Lastly, you can always scan through the links given by my peer ShiellaGraceA above, to help you in fixing customization errors and on how to create custom email templates, in case you need them for your future transactions.
I'll be around to help if you have any other questions. Just let me know how it goes by clicking the Reply button below. Take care!
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