Thank you for joining the thread @Lisa_at_STCS,
It might be, you have an open invoice in your QuickBooks Desktop account that affects the open balance. You can check your open invoices and review the transaction if it is still collectible. If not, you can record it as a bad debt. Here's how to run an open invoice report:
- Go to the Reports menu.
- Select the Customers and Receivable tab.
- Click the Open Invoices.
Also, you can customize the report if you're looking for a specific transaction statement.
Once done reviewing the open invoices, you can record it as bad debt and write them off. Visit this link for the steps: Write off bad debt in QuickBooks Desktop.
If you need further assistance, just drop a message in the comment section. I'll be happier to help. Have a nice day!
