I'm here to ensure you'll get the right support in exporting your QuickBooks Online (QBO) data to QuickBooks Desktop (QBDT), @HumanElement.
I'd suggest contacting the ExportMyBooks Customer Care Team since you're using a third-party app. They can check your company file to determine why the QBB and QBW files couldn't be used. They can also help you fix this so you can complete the conversion process. I'll guide you how.
- Go to this link: QuickBooks App Center.
- Enter ExportMyBooks in the Search box and select it.
- Use the details in the Contact or Support section to get in touch with them.
Once resolved, I recommend running the Profit and Loss reports in QBO and QBDT. Then, set the accounting method to Accrual and compare them to make sure your books are intact and accurate. For more details, see Step 5 through this article: Conversion Process Overview.
I'm just a post away if you need anything else. Enjoy the rest of your day, @HumanElement.
