Hi, Adam_Steele.
I'm here to help and ensure that you'll be able to import your inventory items in QuickBooks Desktop Enterprise.
While the Community is a peer-to-peer forum, there are certain issues that only our QuickBooks Support can handle. Reviewing your inventory items is one of the things they can do for you since they'll be able to look into your account in a secure environment and help you with importing.
I know you've already called in. However, I'd still suggest getting in touch with our QuickBooks Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf so you can reach a point of resolution as quickly as possible.
As a workaround, you might want to import your items using the Add/Edit Multiple List Entries option or via IIF file. You can go through this article for the detailed steps: Export, import, and edit IIF files.
You'll want to consider visiting our Community Help Articles hub in case you need some related articles in managing your account.
Please get back to me if you continue to get the same results so I can look further into this. I'll be around to provide additional assistance. Have a good one.
