Hello, @rberlin01.
Since your customer is still not receiving those invoices, I suggest reaching out to our Customer Support. They can further check the account and help you resolve it.
You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- After adding some insight, click on the Let's talk button.
- Lastly, select the Get a callback button to arrange a call from them.
See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.
Let us know if there’s anything else that I can help with your account. The Community is always here to help.
