I appreciate your time getting back here in the Community, @bfarming.
Let me share some details using write-off invoices.
Using write off, your open invoices will move from Accounts Receivable (A/R) on the balance sheet to the bad debt expense account on the profit and loss.
In this case, you'll need to apply the credit memo created by the Write Off Invoices feature. Applying for this credit to the invoice will effectively zero it out in the system. You can do this by going through the Receive payments and select Apply credit against the invoice. Also, you can do it by opening the Credit memo transaction and choosing Use credit to apply to invoice, then choose the invoice to apply it to.
If the problem persists, you can check for data damage to your company file. Here's how you can look for and then resolve any issues to your file: Resolve data damage with your QuickBooks Desktop company file.
Please let me know if you have other questions by dropping a comment below. It'll be always my pleasure to lend you a helping hand.
