I can provide you the steps on how to connect with our customer support, @Micheal Lavender.
Due to the ongoing coronavirus outbreak, our phone support will be unavailable for a while. This is to make sure that our staff are safe.
Let me make it up to you by sharing the link where you can reach out to the Technical Support Team instead of the pre-sales group. They'll be able to add your account information to the list of the affected users.
Here's how you can connect with them:
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact
- Select QuickBooks Mac Desktop.
- Select a topic.
- Scroll down to the bottom section and click Start a Message.
You can also check this thread from time to time, we'll be posting an update once the issue is resolved.
The Community is always here should you need help in the future. Stay safe!
