Other questions

Hi there, @lisapell2000.

You'll want to select the specific statement for that customer. This way, you'll avoid sending a statement from your other customers.

I've added a screenshot for your reference. 

You might also want to check this article for future reference: Create custom email templates in QuickBooks Desktop. This provides detailed information in customizing your email templates.

Let me know in there's anything else you need help with. We'll be around to back you. Stay safe and healthy.