Does Intuit pay you folks based on quantity instead of quality? Because you clearly didn't follow the steps you're suggesting others use, and your answer is nonsense.
The screen you show in your second screenshot is NOT accessed by going to Your Practice>Sales>Customers as you indicate in the first screenshot. It is accessed by going directly to Clients from the top-level menu item in the left side navigation. And once there, if you can actually SEE your client list, you don't need to go to the bookkeeping tab b/c you can go to that client's QBO file by simply clicking on the QBO icon from the client list.
Going to "my books" to select "Sales" and then picking a customer from there brings up all customers you've ever sent a bill to, not just QBO clients. And clicking on any one customer brings up the usual customer screen with options to view invoices, receive payments, etc. NOT the screen you posted in your screenshot. There is no way to get to a client's QBO file when accessing them as a customer; it's not part of the customer screens at all.
