Hi DGlaser,
I know you've been spending time for this, and it's understandable why you feel that way. I would feel the same way if this happens to the software I paid.
We'll help you get this resolved. Usually, we take cases to the next level if it's still not resolved after exhausting all resources. Did the agent mentioned about it? If not, I would recommend contacting them again.
If you have other questions, feel free to reach out.
