Hey there, SoftwareTeacher.
Thanks for following up on this thread and for trying the available workaround.
After looking up this case, INV-42598 is still in progress. The engineers are aware of this issue with sending emails and are working to get it fixed as quickly as possible.
Agents have the ability to add you to this case through a specialized database. I recommend trying to reach out once more to be added to the ticket. Once you're added you'll receive email notifications regarding updates and ultimately the resolution.
Please reach back out if you have any other questions.
