Good Afternoon, @FranPG.
Let's try a basic troubleshooting step to help get you back to running your business. We're going to download and use the QuickBooks Tool Hub. The hub is a platform for the tools that'll be useful when fixing your issue. Here's how:
- Close QuickBooks.
- Download and save the QuickBooks Tool Hub file.
- Open the file after it's downloaded.
- Follow the on-screen instructions to install and agree to terms and conditions.
- Double-click the icon to open the tool hub after the install finishes.
Afterward, look into this article to see which tool will be best to use for your issue.
Touch base with me after trying these steps. I want to make sure that we get this resolved for you. I'll be waiting for your response.
