doesn't everyone love at the end of the day, the knee jerk answer from all Intuit team members is to call support? Like everyone hasn't waited on hold for 45 minutes just to get someone on the line that doesn't know what they're doing? I love the links to articles that may or may not be related to the issue at hand...like we don't know how to research ourselves. Oh well.
I had this problem a couple weeks ago...a little different since my access is from a ProAdvisor's standpoint, so I had a couple extra kinks in the issue, BUT I think I may be able to help. (also, if anyone out there has this issue from a ProAdvisor's standpoint, holler back...I think I can now help you guys out as well)
From what I understand, the secret solution to this problem is signing into Internet Explorer (I know, I know), but once you sign in, you replace the word "homepage" in the URL with, I believe, "export." I may be off a little (maybe "exportdata"), but if I'm not mistaken, I found that little tidbit in either these community boards on via a normal Google search.
I was finally able to import into QBD on 2/15 only by hoping for a "hail Mary" by contacting the CHAT WITH SUPPORT option in QBO, very early on a Saturday morning. I lucked out and spoke with Jomari M, QB support. I only had to wait about 3 or 4 minutes on hold, and he had me up and going in half an hour. He told me that after hours support is easier to reach than normal support.
In any case, he was professional, knowledgeable, and considering how frustrated I was, tolerant. So...if you can't get it to work with the above notes, I suggest contacting QBO support during after/before hours. Hope this helps...trust me, I know how frustrating this is.
