Other questions
You have me to help you update your credit card information, casdrey.
When your account has expired, you'll be prompted to subscribe. You can click the Subscribe button and update the information. Let me guide you with these steps:
- Click the Gear icon and then select Account and Settings.
- Go to the Billing & Subscription tab.
- Click the Subscribe button.
- Update your credit card in the Payment Information page.
If you can't still update the information, you can give us a call so we can update it on our end. We're open every Mondays to Fridays from 6:00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturdays.
Just a heads up, you'll not be prompted with the Start a chat or Get a callback options if it's beyond the working hours. This can be the reason why you don't see the contact number option.
You can follow these screenshots as guide on how you can contact us:
I've also added this article in case you want to view your payment history: View your QuickBooks Online payment history.
I'm sure you can now update your credit card information. I'm always around if you still need my help!
